Shipping & Returns
All shipping prices on our website are based on the Australian based freight courier companies retail listed prices and the shipping method is therefore based on which option you as the customer select. Where the order lists the freight as zero, please do not assume the shipping is free, it means that it does not recognise the postcode/zipcode or the size or weight of the package is not acceptable by the freight company you chose. In this situation we will contact you via e-mail with an alternate shipping method and price for the order.
Tracking information is included on your order after the package has been collected by the shipping company so you are able to keep up to date with the location of your order.
All courier deliveries require a signature unless instructed by yourself as the customer. Where there is a delivery and you are unable to accept that delivery the package will be returned to the courier company for redelivery. The courier company will leave a card informing you that there was a missed delivery. In this situation there will be a redelivery fee of $25.00 that will be charged to your credit card. The way to avoid this is to leave an instruction for the courier company in the checkout as to where you may want the package left at the property if you think you will not be there for the delivery.
Be aware that some countries / areas will only hold a package for a short time before marking the package as unclaimed and returning to sender, in the event the package is returned to us you will need to pay shipping costs again to have the package re-sent.
Incorrect Shipment and or Short Shipment
We must be advised within 72 hours of the Consignees receipt of goods (based on tracking information provided by the carrier) that there is an error with the supplied order, either incorrect parts supplied and/or short shipment of the ordered parts. Following such notice and subsequent confirmation of an error we will issue a returns number and make arrangements to uplift the product, and/or request a tracking number for accepted and arranged returns. Absolutely no returns will be accepted, credited, or refunded without our prior written authorization. We will organise the freight where authority has been given to return the damaged goods. The product must come back in the original box it was shipped to you in.
When the product received is damaged, we must be advised within 72 hours of the Consignees receipt of goods (based on tracking information provided by the carrier) as to what the exact issue is with the product. We will require photos and an explanation. We must have a picture of the box as well, especially where there is damage on the box. The copy of the invoice must be sent with the email. Absolutely no returns will be accepted, credited, or refunded without our prior written authorization.
General Return of Goods
We may at our sole discretion accept the return of parts ordered but only on a case by case basis therefore if you wish to return an item you have ordered. You must contact us via email before sending the items back to us.
Any request for a return must be made in writing within 72 hours of receipt (based on tracking information provided by the carrier). No parts will be accepted for return after this time. Absolutely no returns will be accepted, credited, or refunded without our prior written authorization.
All returns we agree to accept will be subject to a 15% restocking fee. All returned items freight costs must be paid by the sender. The original freight costs will not be reimbursed. Only un-used, un-damaged and complete parts will be eligible to be accepted for return.
"Special Order" and "One-Off" parts, including parts ordered by request which are NOT listed on our website are supplied on a no return / no exception basis.
For any parts or orders that are returned without our prior written approval including packages returned as “Unclaimed” and/or “Undeliverable”, “Address Unknown”, “No such Address”, we will make every effort to contact the Consignee, and return freight or postage costs will be requested. In the event no contact is made, or the consignee requests the Item(s) be abandoned, or return freight or postage remains unpaid, the item(s) will be held in storage for 60 days, and thereafter disposed of at our discretion with no further claim or reimbursement recognized.
Where do items need to be returned to?
All returns must be sent to our retail store - 75 Intrepid Street, Berwick, VIC 3806.
HOW do customers return items?
Please ensure you include either a copy of your invoice or a RA (Return Authorisation) Number.
CREDIT for returns?
Customers have the option of store credit or a refund if authorised and minus any fees incurred.
Instore return option?
Yes, we accept in store returns. The hours of operation to accept returns are Monday to Friday 10:30am - 2:30pm.
Items need to be in PERFECT Condition including the original packaging. If they are not, there may be a further charge for repackaging and/or denied based on the condition of the product.